Avvera is based in the Whitsundays, Queensland, and works with businesses locally and across Australia.

Whether you are considering your first Customer Experience Audit, want help choosing the right assessment, or have a question about how Avvera works, we’re happy to help.

Every business is different, so if you are not sure which option suits your situation, tell us a little about what you are trying to understand and we can point you in the right direction.

Email
info@avvera.com.au

Phone
0494 811 154

Email is our preferred contact method, as we may be conducting assessments during business hours.

If we are unable to answer your call, please leave a message with your name, business and best contact number and we will return your call as soon as possible.

Thinking about an audit?

You do not need to know exactly what you need before contacting us.

You might be trying to understand:

• why customer feedback does not match what management is seeing
• where customers are experiencing friction
• whether service standards are being followed consistently
• why enquiries or sales opportunities may be going nowhere
• how your business compares with the experience you intend to provide
• whether a single assessment or ongoing monitoring would be more useful

Tell us what is happening in your business and what you would like to understand. We can recommend an appropriate starting point.

What happens next?

Once we receive your enquiry, we will review the information you provide and contact you to discuss your business, your objectives and the most suitable assessment.

There is no obligation to proceed simply because you have contacted us.

Confidentiality matters

We understand that enquiries may involve sensitive information about your business, employees, customers or internal processes.

Information shared with Avvera is treated confidentially and is only used for the purpose of responding to your enquiry and providing our services.

Ready to start?

Complete the enquiry form, email us directly, or leave us a message and we will get back to you.