The report
Insight you can actually use.
Your report turns the audit findings into a clear view of what works, where the experience is falling short, and where improvement will have the greatest impact.
No generic checklist. No unnecessary data.
Avvera reports are designed to do more than tell you what happened. They help you understand what is working, what is getting in the way and where practical improvements can be made. Every report is built around your business, your customer journey and the priorities established before the assessment begins. Just structured insight you can actually use.
More than a score.
Your Customer Experience Score provides an overall measure of the experience assessed, but the score is only one part of the report.
We break the experience down across the relevant stages and assessment areas, giving you context around what contributed to the result and where the strongest opportunities for improvement may exist.
Depending on the scope of your audit, your report may include:
Customer Experience Score
An overall assessment of the experience measured against the relevant Avvera criteria.
Journey Breakdown
See where the experience is strong, where it becomes inconsistent and which stages need the most attention.
Your Standards
Where relevant, your report can show whether the specific standards and expectations you nominated were actually observed.
Identify the parts of the customer experience already working well and worth protecting.
Strengths
Friction Points
See where customers encounter confusion, unnecessary effort, inconsistency or unmet expectations.
Commercial and Retention Opportunities
Identify practical opportunities to improve conversion, relevant additional spend, loyalty and customer retention.
Practical Recommendations
Clear, prioritised recommendations showing what to address first, what can wait and where practical improvements can be made.
Identify where the experience meets, exceeds or falls short of what a customer would reasonably expect at each stage of the journey.
Customer Expectations
Assess whether the experience feels connected and consistent across different channels, staff interactions and stages of the customer journey.
Consistency Across Touchpoints
Keep sensitive details where they belong
Every completed audit includes a Confidential Management Report for the business owner or authorised management. It contains the complete findings, analysis, priorities and recommendations from the assessment.
If you want to share the findings more broadly with your team, an optional Team Edition can also be prepared for an additional $95.
The Team Edition presents the same underlying findings in a format designed for staff meetings, training and improvement, with sensitive management information and unnecessary staff identification removed.
Confidential by design
Your report is prepared for your business and the authorised people you nominate. Avvera does not publicly identify clients, publish audit findings or use reports as case studies without permission.
Management findings are treated as confidential, and any Team Edition is prepared separately so sensitive information does not need to be shared more widely than necessary.